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| Objectives |
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| Profitability of the Post Office through Increased Sales and Higher Productivity. |
| Customer Satisfaction through Improved Service, Image, Better Customer-Care and Responsiveness to Customer Needs.
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| Job Satisfaction of staff through Appropriate Recognition of Staff Effort, Achievement, Training, Improved Management Staff Communication and Greater Use of Staff Feedback. |
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| Strategies |
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| To become an independent entity. |
| Make continuous improvement in quality of existing services
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| Introduce new products and services |
| Adopting state of the art management techniques |
| Adopting state of the art technologies |
| Enter into alliance with strategic partners |
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